Video: Efficiency - More Satisfied Providers

  • Efficiency

    More Satisfied Providers

    Affinity Health Plan is a New York-based managed care organization serving 280,000 members. Their challenge was to address processing errors and inefficiencies that were undermining provider satisfaction and increasing expenses.

    Emerich Janny, AVP IT Group, Affinity Health Plan, discusses how working with both Cognizant and TriZetto consulting services was key in transforming claims operations for reduced backlog, lower adjustment requests, and increased auto-adjudication and accuracy. By the time the project was complete, providers were happier, employee morale was improved and a better business model was in place.