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APS Healthcare Realizes Immediate Benefits, ROI from TriZetto's Hosted Facets Software and Business Services
National Specialty Healthcare Company Goes Live with Comprehensive Outsourced Services
NEWPORT BEACH, Calif. – January 27, 2004 – The TriZetto Group, Inc. (Nasdaq:TZIX), announced that APS Healthcaresm (APS) – a specialty healthcare company serving more than 12 million members in the United States and Puerto Rico – has successfully transitioned a significant portion of its business to Facets®, TriZetto's comprehensive administrative software. TriZetto is hosting and managing Facets for APS, working closely with the APS operations team to improve many of the company's day-to-day business transactions, such as claims processing, member eligibility and enrollment.
To date, 1.6 million APS behavioral healthcare members have transitioned to the Facets system. According to APS Behavioral Health Division President Rick Hafer, Ph.D., outsourcing the company's administrative software and related transaction processes has already provided the company tremendous benefits in customer service and processing claims.
"Customer service has always been our top priority, and the new Facets system is helping APS exceed important goals in this area," said Dr. Hafer.
APS provides specialty healthcare solutions in the areas of behavioral healthcare, disease management, medical management, disability management, pharmacy and physical medicine, as well as employee assistance programs. Its primary customers include corporations, HMOs, unions, PPOs, indemnity plans and public sector programs. APS cited another key benefit of Facets: its ability to interact with the wide variety of systems used by APS clients.
TriZetto's APS implementation team successfully managed the many challenges typical of large software implementations, including the creation of a single repository of benefit and member data to feed the Facets system. The transfer of all current and historical claims data was completed in a matter of days. Because of this efficiency, APS could continue to function and provide seamless member service during the transition.
"Even with this customer's multiple, complex product lines and large data loads, the Facets conversion was essentially invisible to the company's members," said Patricia Gorman, president of TriZetto's outsourcing unit.
About APS Healthcare
APS is a provider of specialty health care solutions to more than 900 clients, principally corporate employers, commercial health plans and public sector programs, servicing approximately 12 million covered lives in the United States and Puerto Rico. APS' portfolio of products encompasses a full range of healthcare services, including behavioral and medical management, informatics tools, targeted disease management programs, employee assistance programs, work/life services, and absence and disability management. All of APS' programs combine the company's core competencies in behavioral, disease and medical management into a holistic patient-centric approach, which improves clinical outcomes and creates a superior return on investment for customers. APS is committed to Helping People Lead Healthier Livessm through the implementation of customized programs that meet each customer's unique needs.
About TriZetto
The TriZetto Group, Inc. offers a broad portfolio of healthcare information technology (IT) products and services that can be delivered individually or combined to create a comprehensive solution.
The company provides:
- leading proprietary and third-party software, including e-business applications;
- outsourced services, such as software hosting, transaction processing and IT department operations; and
- strategic and implementation consulting.
TriZetto is focused on three healthcare markets: payers, benefits administrators and physician groups. Its more than 400 customers represent approximately 40 percent of the U.S. insured population. Headquartered in Newport Beach, Calif., TriZetto can be reached at (949) 719-2200 or www.trizetto.com.
This press release contains forward-looking statements that involve risks and uncertainties. The forward-looking statements are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may include statements about future net revenues, profits, and financial results, the market for TriZetto's services, future service offerings, client and partner relationships, and TriZetto's operational capabilities. Actual results may differ materially from those stated in any forward-looking statements based on a number of factors, including the effectiveness of TriZetto's implementation of its business plan, the market's acceptance of TriZetto's services, risks associated with management of growth, reliance on third parties to supply key components of TriZetto's services, attraction and retention of employees, variability of quarterly operating results, competitive factors, risks associated with acquisitions, changes in demand for third party products or solutions, which form the basis of TriZetto's service offerings, financial stability of our customers, the ability of TriZetto to meet its contractual obligations to customers, changes in government laws and regulations and risks associated with rapidly changing technology, as well as the other risks identified in TriZetto's Form 10-K and other SEC filings. TriZetto undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the company's expectations.
CONTACTS:
TriZetto Media Relations
Audrey Mautner
303-495-7197
audrey.mautner@trizetto.com
Schwartz Communications
Brian Bogie
781-684-0770
trizetto@schwartz-pr.com
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