NEWPORT BEACH, Calif. – November 17, 2004 – Healthcare payers can now exchange transactions with providers, employers and other constituents directly over the Internet - at a fraction of the cost of clearinghouse fees and inadequate legacy connections - thanks to TriZetto DirectLink™, new software from The TriZetto Group, Inc. (NASDAQ: TZIX). The technology provides point-to-point connectivity and cutting-edge security features, including encryption, authentication and tamper protection, which exceed the government's HIPAA security guidelines. DirectLink is easy to use and can be remotely deployed and installed via the Internet, right to the desktop, with no cost or hassle to the payer's various constituents.

TriZetto developed DirectLink to help its customers stay ahead of trends in the health benefits market. Clearinghouse fees, which continue to increase, can quickly spiral out of control for healthcare payers that must process thousands of claims and inquiries per day. Despite these high costs, clearinghouse transactions can still be fraught with service and data problems.

In addition, older technologies used to establish direct connections in the past have been expensive, unreliable and difficult to operate and administer, especially for multiple constituents. Plus, using this type of connection, healthcare payers can not link to smaller, lower-tech businesses, like some physician and employer groups. The looming April 2005 deadline for new HIPAA security standards has also raised questions about whether legacy direct connect technologies, like the common File Transfer Protocol (FTP), will be compliant. These industry dynamics have created tremendous incentive for healthcare organizations to establish direct Internet connections that make life easier for payer and trading partner alike. With new sophisticated connection software, these organizations can reduce overall costs, automate processes and increase the adoption and value of shared electronic information.

DirectLink connects the healthcare payer's back-office system with the constituents' administrative systems, so the applications can "talk" to one another seamlessly. By eliminating the need for manual processes, DirectLink improves data quality, reducing the errors that can occur with human intervention and outdated paper-based transactions. The system supports any healthcare transaction, including claims submission and tracking, enrollment and member eligibility inquiries. DirectLink can be remotely managed and monitored via the Internet from a central point of administrative control, so it's easy to set up and use. Additionally, DirectLink guarantees that transactions are delivered - and never lost or duplicated - even when an Internet connection unexpectedly drops.

According to Rick Fitzgerald, senior vice president of TriZetto's Enterprise Connectivity unit, TriZetto continues to stay ahead of the curve in developing sophisticated IT solutions for its customers.

"Last year, Forrester Research issued a report on the need for direct connections in healthcare, but predicted limited growth because the right technology wasn't available to support them," said Fitzgerald. "TriZetto again leads the industry with our DirectLink connectivity software, which tackles key healthcare payer business requirements, like reducing costs, increasing efficiency and meeting government regulations. Our customers want to maximize the return on their IT investment, and that's what TriZetto delivers."

Customers can license DirectLink, or TriZetto can host and manage the system for customers in one of its data centers.

About TriZetto

TriZetto serves the payer market, comprised of national and regional health insurance plans as well as benefits administrators, which provide transaction services to self-insured employer groups. The company offers a broad portfolio of information technology products - software, outsourcing services, and consulting services - tailored to the needs of healthcare payers. Headquartered in Newport Beach, Calif., TriZetto can be reached at (949) 719-2200 or www.trizetto.com.

Important Notice Regarding Forward-Looking Statements

This press release contains forward-looking statements that involve risks and uncertainties. The forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may include statements about future net revenues, profits, and financial results, the market for TriZetto's services, future service offerings, industry trends, client and partner relationships, and TriZetto's operational capabilities. Actual results may differ materially from those stated in any forward-looking statements based on a number of factors, including the effectiveness of TriZetto's implementation of its business plan, the market's acceptance of TriZetto's new and existing products and services, the timing of new bookings, risks associated with management of growth, reliance on third parties to supply key components of TriZetto's services, attraction and retention of employees, variability of quarterly operating results, competitive factors, risks associated with acquisitions, changes in demand for third party products or solutions which form the basis of TriZetto's service and product offerings, financial stability of our customers, the ability of TriZetto to meet its contractual obligations to customers, including service level and disaster recovery commitments, changes in government laws and regulations and risks associated with rapidly changing technology, as well as the other risks identified in TriZetto's SEC filings, including, but not limited to, its annual report on Form 10-K and quarterly reports on Form 10-Q, copies of which may be obtained by contacting TriZetto's investor relations department at 949/719-2225 or at TriZetto's web site at www.trizetto.com. All information in this release is as of November 17, 2004. TriZetto undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the company's expectations.

CONTACTS:

TriZetto Media Relations:
Audrey McDill
303-495-7197
audrey.mcdill@trizetto.com

Schwartz Communications
Brian Bogie
781-684-0770
trizetto@schwartz-pr.com

Information

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